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Information

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• All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.

•  All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

• All information will be treated as confidential and protected in accordance with Data Protection legislation

• Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

• You may choose to remove yourself from our mailing list at any time, by unsubscribing.

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Appointments​

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• Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

• As our diaries are particularly busy, we must take a nominal deposit, of (£50) which is non refundable, to mitigate missed appointments.

• If you do not attend a booked appointment, and fail to advise us in advance, a £50 non refundable booking fee will be charged.

• Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

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Children

 

We do not treat children or young adults under the age of 18.

Please do not bring children to the clinic as children will not be allowed to accompany you into the treatment rooms. 

If you turn up with children, we will have no option but to turn you away and  you will loose your £50 deposit.

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Payment

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• Payment is taken, in full at the time of treatment.

• The clinic accepts cash, or major debit and credit cards.

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Refunds

 

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

 

• consultation and assessment

• provision of information and advice

• safe treatment with evidence based products

• follow up appointments and aftercare advice and support as appropriate

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Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

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Feedback

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Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback via our Facebook page https://www.facebook.com/torinkcosmetics/